The Experience analysis will review all areas of the child and parent engagement. Once you the practice acquire a new patient, a positive experience will ensure that the child and parent will return for a potential treatment and future recall appointments. How do you provide a great experience in this day and age?
The engagement of the patient (child) and parent starts with how your staff is treated. There is a saying that you should treat your employees how you would want them to treat your best customer. The analysis will look at all touch points for the child and parent and then devise a strategy to create the best experience possible.